Delivery information

How much is the delivery fee?

Each product has a specific delivery fee which can be viewed in your Shopping Cart before checkout. We offer free delivery on all orders over R 30 000. Our capped maximum delivery fee of R 600 will be applied for all orders under R 30 000.


Where do you deliver to?

We deliver to all cities and towns within the South-African borders.    There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.


When will my order be delivered?

Orders are usually dispatched on the first business day after payment has cleared.   Thereafter, it takes approximately 3-5 business days for delivery to occur.   The exact time frame will depend on factors such as the exact location of delivery and size of the order.  Deliveries occur on weekdays within normal business hours (public holidays excluded).   


Who will deliver my order?

Cielo makes use of reliable contracted third-party couriers with a national delivery network.


Anything else I should take note of when my order arrives?

The number of items you have ordered may not necessarily correspond with the number of cartons delivered on the waybill as more than one item may be packaged in a carton.  The most important thing you should do is to ensure that the number of cartons delivered to you matches with the quantity listed on the waybill.  Do not sign for goods you have not received. If the packaging has noticeable damages, please note this on the waybill and report any damages or shortages to us within two business days.  We advise you read our Terms and Conditions for a more detailed information. 


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