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Delivery Information
As soon as you purchase any Cielo product the delivery process begins! All deliveries will occur on weekdays during normal business hours (public holidays excluded).
How much is the delivery fee?
Delivery is free on all orders to our main centres: including but not limited to Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth, East London, Nelspruit and George.
For deliveries to outlying areas, a surcharge will be added based on your order value, ranging from R150 to R1,500 for large orders.
Is my order free?
Delivery timeframes depend on the items you purchase:
● 5-7 Days for non-furniture orders (e.g bedding, rugs and décor)
● 7-14 Days for furniture orders, or orders that include a combination of furniture and non-furniture items
Cielo Deliveries are done by reliable, contracted third-party transporters with a national delivery network
How surcharge order value us is calculated:
Will you deliver to my area?
We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.
What if I am not home when delivery occurs?
Cielo third-party service providers will make a reasonable number of delivery arrangements with customers to ensure that delivery is completed. Should they be unable to deliver after a reasonable number of arrangements, the goods will be returned to our warehouse. We advise customers to see our T’s and C’s for more information.
How can I track my order?
Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the third-party courier or with our distribution office. This can be done telephonically or on the relevant websites.
What if my order is damaged or lost in transit?
It is important that cartons be checked for visible damages and that the number of cartons/parcels delivered corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton (e.g. two dining chairs may be packaged in one carton). Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order. We advise you to read our Terms and Conditions for more detailed information.