Product Assembly Service Terms & Conditions

1. INTRODUCTION AND APPLICATION

1.1 These Assembly Service Terms and Conditions (“Assembly Terms”) apply to all customers who elect to purchase furniture assembly services (“Assembly Service”) from Wheco Group (Pty) Ltd trading as Cielo (“Cielo”, “we”, “us”, “our”).

1.2 These Assembly Terms must be read together with Cielo’s Main Terms and Conditions  

1.3 By selecting the Assembly Service at checkout or otherwise requesting such service, the customer agrees to be bound by these Assembly Terms in addition to the Main Terms and Conditions.

1.4 The Assembly Service constitutes a separate service offering and is not included in the sale or delivery of products unless expressly selected and paid for.

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2. SCOPE AND NATURE OF SERVICE

2.1 The Assembly Service consists solely of the assembly of furniture purchased from Cielo in accordance with manufacturer guidelines and reasonable industry standards.

2.2 The Assembly Service does not include interior design, styling, electrical or plumbing connections, wall-mounted installations, drilling, nailing, modifications to products, or any work requiring items to be fixed to walls, floors, ceilings, or other structural surfaces. Cielo shall also not be responsible for the removal or repositioning of existing furniture or fixtures unless otherwise agreed in writing.

2.3 Assembly shall be performed at the delivery address only and strictly within the area designated by the customer at such address.

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3. SERVICE AVAILABILITY

3.1 The Assembly Service is available only within designated service areas determined by Cielo, generally within a 75 (seventy-five) kilometre radius of its operational centres. 

3.2 Requests outside of these areas may be accepted at Cielo’s sole discretion and may be subject to additional charges, which shall be quoted separately.

3.3 Cielo reserves the right to decline or cancel any Assembly Service request where it is not reasonably feasible, safe, or commercially viable to perform the service.

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4. ACCESS TO PREMISES AND CUSTOMER RESPONSIBILITIES

4.1 The customer grants Cielo, its employees, contractors, and representatives’ permission (“the Assembly Team”) to enter the delivery address for purposes of performing the Assembly Service.

4.2 The customer warrants that it has the legal right to grant such access and indemnifies Cielo against any claims arising from unauthorised access.

4.3 The customer shall ensure that the premises are safe, accessible, and suitable for assembly, including adequate space, lighting, and the structural integrity of floors, walls, and surfaces. The customer acknowledges that the Assembly Team may take photographs during the assembly process for record-keeping, quality control, and liability purposes. These photographs may reasonably include parts of the interior of the premises.

4.4 The customer shall ensure that all pets, children, and other occupants do not interfere with the Assembly Service and that the working environment is free from hazards.

4.5 The customer shall ensure that the goods have been inspected upon delivery in accordance with the Main Terms and Conditions prior to assembly commencing. 

4.6 Cielo reserves the right to refuse, suspend, or terminate the Assembly Service where the premises are unsafe, access is restricted, or conditions are unsuitable.

4.7 Cielo reserves the right to refuse or discontinue any lifting, carrying, manoeuvring, or assembly activity which, in the reasonable opinion of the Assembly Team, may pose a risk of injury, property damage, product damage, or unsafe working conditions. This includes, but is not limited to, excessive stair access, narrow passages, unstable surfaces, or items considered excessively heavy or difficult to manoeuvre safely.

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5. SCHEDULING AND APPOINTMENTS

5.1 Assembly shall be scheduled separately from delivery and may not occur on the same day as delivery due to the use of third-party delivery contractors.

5.2 Cielo shall contact the customer to arrange an assembly appointment, typically within 5 (five) business days following delivery.

5.3 Assembly shall be conducted during standard weekday business hours unless otherwise agreed in writing.

5.4 The customer shall provide a minimum of 24 (twenty-four) hours’ notice for any cancellation or rescheduling.

5.5 Cielo reserves the right to charge a reasonable cancellation, call-out, or rescheduling fee where insufficient notice is provided or where access to the premises is not possible.

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6. PRICING AND PAYMENT

6.1 The Assembly Service is charged separately from the purchase of goods and must be paid in full prior to the service being scheduled.

6.2 Pricing may vary depending on order value, location, or complexity, and may include unpacking, assembly, and disposal of packaging materials where reasonably possible.

6.3 Any additional work requested by the customer outside the standard scope of assembly may be declined or subject to additional charges.

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7. RISK, LIABILITY AND INDEMNITY

7.1 The customer acknowledges that the Assembly Service involves entry into private premises and the handling of goods within such premises.

7.2 To the fullest extent permitted by law, Cielo shall not be liable for any loss or damage arising from or related to the Assembly Service, except where such loss or damage is caused by gross negligence or wilful misconduct.

7.3 Cielo shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of enjoyment, or damage to surrounding property.

7.4 The customer indemnifies and holds Cielo harmless against any claims, damages, losses, or liabilities arising from unsafe conditions, failure to comply with customer obligations, or actions of third parties present at the premises.

7.5 Cielo shall not be responsible for any pre-existing damage to property, flooring, walls, fittings, or access areas, whether visible or not at the time of assembly.

7.6 Any movement of goods within the premises shall be limited to what is reasonably necessary for assembly and shall be performed at the customer’s risk.

7.7 The customer acknowledges that assembled furniture may be heavy or cumbersome and that any subsequent relocation of such furniture after assembly is done at the customer’s own risk.

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8. DAMAGE REPORTING

8.1 Any damage allegedly caused during assembly must be reported to Cielo within 48 (forty-eight) hours of completion of the Assembly Service.

8.2 Failure to report within this period shall be deemed acceptance that no damage occurred during the Assembly Service.

8.3 Cielo reserves the right to inspect any alleged damage and to determine, acting reasonably, whether such damage was caused during the Assembly Service.

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9. QUALITY CONTROL AND DEFECTS

9.1 Upon completion of assembly, the Assembly Team shall perform a quality check to ensure that the furniture has been assembled in accordance with manufacturer guidelines.  The customer must also inspect the assembled furniture upon completion of the services and notify the Assembly Team of any visible issues, defects, or concerns before the Assembly Team leaves the premises.

9.2 Any defects, shortages, or damages identified shall be handled in accordance with Cielo’s standard after-sales and warranty procedures as set out in the Main Terms and Conditions.

9.3 The Assembly Service does not create any additional warranties beyond those applicable to the product itself, without limiting any statutory rights the customer may have.

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10. PACKAGING AND CLEAN-UP

10.1 The Assembly Team will make reasonable efforts to remove packaging materials.

10.2 Where removal of packaging is not reasonably possible, arrangements shall be communicated to the customer.

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11. REFUNDS OF ASSEMBLY SERVICES FEES

11.1 The Assembly Service fee will only be refunded where the return of the relevant goods arises from (i) goods being delivered in a damaged condition, (ii) incorrect goods being delivered, or (iii) a valid warranty claim received within the first 6 (six) months from the assembly.  In all other circumstances, including where goods are returned under Cielo’s 14 (fourteen) day non-back guarantee due to change of mind, the Assembly Service fee shall not be refundable.

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12. FORCE MAJEURE

12.1 Cielo shall not be liable for any delay or failure to perform the Assembly Service due to circumstances beyond its reasonable control, including but not limited to strikes, weather events, power outages, or logistical disruptions. 

12.2 In such circumstances, Cielo shall be entitled to reschedule the Assembly Service within a reasonable time.

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13. RELATIONSHIP WITH MAIN TERMS

13.1 All provisions relating to delivery, inspection, returns, warranties, and liability contained in the Main Terms and Conditions shall apply to products assembled under this service.

13.2 The Assembly Service does not amend, extend, or replace any rights or obligations under the Main Terms and Conditions. 

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14. GENERAL

14.1 Cielo reserves the right to amend these Assembly Terms at any time in accordance with the Main Terms and Conditions. 

14.2 These Assembly Terms shall be governed by the laws of the Republic of South Africa. 

14.3 Any disputes arising from the Assembly Service shall be resolved in accordance with the dispute resolution provisions contained in the Main Terms and Conditions.

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